After a number of issues in their daily IT operations a natural resource trading house in Switzerland decided to hand over IT maintenance and support to smart outcome GmbH.
smart outcome's contribution
smart outcome with its qualified technicians assumed responsibility for the entire IT infrastructure and support within a short period of time. Our first step was to document the existing network and server environment in detail. Subsequently, we planned and implemented a number of improvements to the infrastructure in collaboration with our customer.
Result
- Improved availability and stability of the IT infrastructure (network, servers, clients)
- Professional IT resource management
- Central ticketing system to manage end user issues (with customer access)
- Zentrales Ticketing-System zur Verwaltung von Endnutzerproblemen mit Kundenzugang
- Detailed network and server documentation
Employed technologies
- Microsoft Server 2008 R2
- Microsoft Exchange 2010
- Cisco switches
- QNAP NAS
- VMWare 5.0
Industry
Natural resource trading